Web Development Company | Full-Service Digital Agency – Fifth Technologies

Fifth Technologies is an award winning and reputable digital transformation agency in NYC. We offer scalable web and mobile app development solutions along with innovative digital marketing solutions under our umbrella.

Information

105 Maxess Rd #124, Melville, NY 11747, USA

+1(718)717-2529
info@fifthtechnologies.com

Welcome to Our Fifth Technologies

Terms and Conditions

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At Fifth Technologies, our team is devoted to build and sustain positive business association with you for a long-term.

Revision Policy

We offer revision services based on the package you choose. You are entitled to complimentary revisions at no extra cost, provided the initial concept and design remain unaltered. Revisions are typically completed within a standard timeframe of 48 hours.

Turnaround Time

Once a design concept has been approved, we do not issue refunds under any circumstances, except in cases where the contract is terminated by the company for reasons not associated with a breach of contract by you. For more details on how to request a refund, please see the relevant section below.

Refund Policy

You have the right to request a full refund upon receipt of the initial concepts, with no restrictions. However, if you request modifications to the initial draft or approve the concept, our refund policy will no longer apply, and we will not be able to process any refund requests. Please ensure that you understand and agree to the refund terms outlined below upon signing up with us:

  • Initial Concept Approval: You may request a full refund upon receipt of the initial concepts, without restrictions. However, once you request modifications to or approve these concepts, the refund policy becomes void, and no refund requests will be entertained.
  • Service and Processing Fees: All refunds are subject to a 10% service and processing fee. Specific conditions apply based on the timing of the refund request:
    • Before Initial Draft: Full refund of the paid amount minus the 10% fee.
    • Within 48 Hours of Order Placement: 66% refund of the paid amount minus the 10% fee.
    • Between 48 to 120 Hours After Initial Design: 33% refund of the paid amount minus the 10% fee.
    • After 120 Hours: Refund requests are not accepted. Please contact our support team for any other inquiries or issues.
  • Post 30 Days of Inactivity: No refunds can be requested if no action is taken within 30 days of placing an order. Orders can be reinstated, but a reinstatement fee will apply.
  • After Final Delivery: No refunds will be provided after the final project files are delivered or once website development is deployed live.
  • Refund Requests: All refund requests must be submitted through our support department. We reserve the right to approve or reject requests based on each case’s merits.
  • Package Policy: This policy applies uniformly to both individual and custom package purchases. Refunds for part of a package can only be claimed during the initial design phase.
  • Reason for Refund: To request a refund, you must provide a valid reason that aligns with the initial brief and any feedback provided during revisions. Refunds will be considered only if the delivered design does not meet the outlined requirements.
  • Money-Back Guarantee: Our guarantee is contingent upon the good faith in which an order is placed. Engaging multiple companies for the same order to claim a refund is deemed disloyal and may lead to a refusal of the refund without further justification.
  • Client Involvement: Continuous feedback and involvement are crucial. Lack of involvement or justified reasons may lead to the inability to process a refund.
  • Design Uniqueness: We strive for unique designs. Any resemblance to existing designs should be addressed through revisions. We are not liable for any replication post-delivery and do not offer refunds or compensation for such instances. It is your responsibility to copyright your designs and branding.

This policy ensures both parties understand their rights and obligations, creating a transparent and efficient working relationship.

Money Back Guarantee

Please review our refund policy requirements before submitting a refund request. We will assess your concerns according to our revision policy to determine if you qualify for a refund. If approved, you will receive an email notification from our refund department. Should a refund be issued, all rights to the design, including any drafts and associated files such as media or color palettes, will remain with Fifth Technologies. You are prohibited from using or reproducing any designs provided by us. For further details on our refund policy, please contact us at info@fifthtechnologies.com.

My Account

The "My Account" area is designed to streamline communication between you and your designer. It is crucial to check this section regularly throughout the ordering process to address any designer inquiries or requests for clarification promptly. Failure to respond may affect the project outcome and your refund eligibility. For assistance with navigating the "My Account" area, our support team is available to help you at any time, regardless of your location or time zone.

Quality Assurance Policy

Our designers rigorously adhere to the specifications and details you provide in the order form. After thorough research, our skilled designers craft your design, integrating your specific needs, current market trends, industry insights, and your overarching business goals.

Satisfaction Guarantee

Customer satisfaction is our utmost priority. We are dedicated to achieving your complete approval of the project. We will make ongoing revisions and improvements until you are fully satisfied with the end result. Please note that the availability of certain specialized services may depend on the package you select.

Hosting and Domain

Our website packages commonly include complimentary domain registration and hosting services. We also offer email accounts with 10 MB of space each, compatible with third-party email clients like Outlook or Gmail. However, if you opt not to use our hosting services, email accounts will not be provided. As the domain and hosting are offered at no cost, we are unable to process refunds for these services.

Delivery Policy

Our designs are uploaded to the “My Account” section on the specified delivery date stated during order confirmation. An email notification is sent once the design is accessible in your “My Account” area. The guidelines for revisions and refunds are strictly based on the delivery date and time noted in your order. Custom design orders are typically fulfilled within 5 to 7 days via email. For clients requiring expedited service, we provide a “Rush Delivery” option, which guarantees initial design drafts within 48 hours. Our customer support is available around the clock to assist with any inquiries or issues you may encounter.

Maintenance of Records

For your convenience and to ensure a record is kept, we retain a copy of the final design delivered to you. Should you need the working files at any later date, simply request them from us, and we will promptly provide them.

Customer Support

Our commitment to exceptional service includes 24/7 customer support to address any concerns or questions you might have about our services. Feel free to reach out at any time for assistance or inquiries—we are here to ensure your satisfaction.

Communication Policy

At Fifth Technologies, we prioritize maintaining a professional and trustworthy reputation. To uphold this standard, all communication with our customers is facilitated exclusively through our official company email addresses ending with @fifthtechnologies.com and the toll-free numbers prominently listed on our website. We do not engage in correspondence through any other email addresses or phone numbers.

Our commitment to transparency and accountability extends to taking responsibility solely for the communication that occurs through these verified official channels. By adhering to this policy, we ensure a clear and consistent line of communication, fostering trust and credibility in our interactions with clients.

For seamless and reliable communication, we kindly request that you reach out to us using the official email address info@fifthtechnologies.com or the toll-free numbers displayed on our website. This practice safeguards our mutual interests and reinforces the integrity of our professional relationship.

Access to Information

To access our premium services, you must register and provide necessary details via our registration form. By agreeing to our terms and conditions during this process, you affirm that the information you submit is accurate, current, and complete. Should there be reasonable grounds to believe that any information is incorrect or deceptive, we reserve the right to deny access to our services and resources and may terminate your account at any time. We adhere to PCI DSS standards to securely process and store your credit card details for ongoing services, additional development hours, and any hardware required for the development or deployment of your website without advance notice. Our team will ensure that you are fully informed about all costs and procedures involved in your project with complete transparency.

Originality in Design

At Fifth Technologies, we are dedicated to delivering logo design services that are uniquely tailored and original. We start each design from the ground up to fulfill your specific design criteria and needs, aiming to establish a unique and recognizable brand identity for you.

Scope of Integration

Our company assists clients with the integration of third-party plugins and APIs, however, this support is confined to standard integration practices only. The company is not liable for any interactions with third-party entities during the project's development. Should further work be required, it will necessitate a separate contractual agreement and associated fees.